Virtual IP - PBX 

is a revolutionary, flexible and easily scalable telecommunications system, which radically transformes business image, minimize the cost of telephone calls and ensure total security of company's communications.

Virtual PBX solution incorporates many functions and features configurable and controllable via a web interface, with multi-level security acces (administrator, manager, user).

Total control

• real-time view of call details
• limitations for consumption for each extension separately or for departments
• recording of telephone conversations
• administration of welcome messages according to prescribed intervals

For example, there may be 3 greeting:

"Welcome to TESS, for Audi Type 1, for Volkswagen type 2 ..." - the overall message of response Monday - Saturday from 09 to 13 and 14 to 18

"Welcome to Tess, you call in lunch break, please come back after 14 hours" - the welcome message Monday - Saturday 13 to 14

"Welcome to Tess, we are happy to inform you that starting on August 1 you can a discount of 15% to purchase a car ..." - the general message of greeting that can be set on the promotion period

Rules for routing incoming calls

If, for example, one of the employees does not want to be bothered by some people he can restrict calls from certain phone numbers by setting the busy tone or forwarded to the voice mailbox.

Forwarding incoming calls to office to a personal phone number

If an employee who is not in the office is waiting for a call from a major customer he will set redirecting incoming calls to office phone to his own cell phone before he left the office

or

If an employee wants to be found during lunch hour, for example, will set redirecting incoming calls to office phone to his own cell phone.

Instantaneous change of voicemail greeting message

If an employee have the greeting "Hi, I'm Michael, currently I'm busy, please call me later" when he goes on vacation he can change the message through a simple phone call and dictate the new phone message "Hi, I'm Michael, I'm in vacation until 1st of September, please call my colleague Marius to the number ...."

Possibility of allocating to each telephone number an internal (extension), for customers who call for the first time, and a public telephone number, allowing employees to offer customers a direct phone number to be called.

In case of a branch or working point, the company is able to use the same phone number published for the office, each employee working in the branch having assigned a internal extension regardless of location on the globe, conversations between branches and headquarters and subsidiaries becoming local FREE calls.

Special features

• Custom greeting message - "Welcome to ... "
• Voice mail - messages received may be directed to e-mail
• Call Divert - on leaving the office Virtual PBX can be programmed to forward all calls to your mobile phone.
• Transfer calls
• Teleconference – up to 25 participants simultaneously
• Call waiting
• Personal call forwarding to another extension
• Statistics on calls made
• Caller recognition
• Call hold
• Background music call waiting

Significant savings

• the cost of a receptionist / secretary who take calls and make connections with the person requested can be eliminated
• IVR system (Interactive Voice Response) will "respond" always courteous and friendly in the same way, unlike a person who may be upset, angry or naughty, and eliminating disparities in case of new employee who needs time to learn how answer the phone.
• by consulting reports on every telephone call, the company will have the exact image of all external calls made, of all periods in which nobody answers the phone, and the analysis of this situations may soon improve the efficiency of every employee.
• facility to limit consumption to one or more telephone lines will lead to optimization of telephone costs
• consulting call details in real time allow immediate measures taken in case of abuses of traffic
• as a digital solution (software) Virtual PBX allows instantaneous expansion of extensions, the only investment required being the handset, without further involve of other hardware costs.

Thanks to the huge advantages it offers, Virtual PBX is a profit center for the company, ensuring recovery of investment in very short time by a sharp decrease of costs and total control that it offers to the company.