Hosted IVR (Interactive Voice Response) is perhaps the most flexible voice applications offered by DataTEK which consists essentially in hosting an "answering machine" on DataTEK servers.
In fact this application is particularly complex and allows horizontal configuration (domestic extensions) and vertical configuration (departments) of welcome messages, advertising messages, information and support messages, to any customer who calls to a client with IVR system installed.
In addition, the IVR system allows recording messages left by clients, a useful feature when traffic peaks and no operators are available.
Perfectly suited for interactive campaigns, customer support, telephone surveys, information center, DataTEK's Hosted IVR system proved its versatility, efficiency and utility for each project implemented.